Friday, May 25, 2007

Graco's Response

I got an e-mail today from "Allan" at the Consumer Service Department of Elfe Juvenile Products (aka Graco) in response to my exploding monitor story:

Thank you for taking the time to e-mail us with your concern. I am extremely surprised to hear that this incident has occurred and I can honestly say that we have not had any other reported cases regarding this.

Well Al, that's because I'm the only nerd that e-mails the company whenever stuff breaks (or a commercial is annoying).

Please forward your complete mailing address, telephone number and the name of the retailer this was purchased from. I will gladly have a prepaid postage label and a tracking number sent to you to have the defective item returned to us for inspection. I will then have a new monitor sent to you once we receive the new unit.

Best Regards,

Allan Blah blah blah

Um, er, I think you mean once you receive the old unit. In any case, if I mail my monitor to Graco, I can't also return it to the store (thereby thwarting my plan to get money PLUS a new monitor). Oh well. I diligently sent Big Al all my information, including my phone number (which I hate giving to corporations) and a sample of my blood in case he wants to clone me (ok that last part's not true). It's amazing how the simple promise of a free baby monitor can entice me to send all my personal information to a stranger.

I hope this doesn't take too long. I'm tired of straining my ears to hear William in the next room.

1 comment:

~Becca~ said...

I guess you won't be getting any "Assurances" :)

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